1. Booking Process
1.1. All bookings are subject to availability and confirmation.
1.2. A booking is considered confirmed once the customer has received a booking confirmation email or notification.
1.3. Customers must provide accurate personal and payment details during the booking process. Failure to do so may result in booking cancellation.
2. Payment
2.1. Full payment is required at the time of booking, unless otherwise specified.
2.2. Accepted payment methods include all major debit/credit cards. Please note, we do not accept American Express.
2.3. The total cost of the booking will be confirmed at the time of booking. Any additional fees or charges (e.g., taxes, service fees) will be clearly outlined.
3. Cancellation Policy
3.1. Cancellations must be made 60 days before the scheduled booking date to receive a full refund.
3.2. If the cancellation is made 29 days – 3 days before the schedule booking, a cancellation fee of 50% will be applied.
3.3. No refunds will be issued for cancellations made within 2 days of the booking date.
3.4. All cancellations must be made in writing via email to mail@nullencompasstraining.co.uk.
3.5 No refund on deposit.
4. Changes to Bookings
4.1. Changes to bookings (e.g., date, time, number of people) may be possible, subject to availability.
4.2. A change fee may apply depending on the nature of the modification and timing.
4.3. Changes must be requested at least 2 days before the scheduled booking.
5. No-Show Policy
5.1. If the customer fails to show up at the designated time, no refund will be issued.
5.2. If the customer arrives late, the service provider may reduce the duration of the service or deny service, without refund.
6. Responsibility
6.1. Customers are responsible for providing accurate information when making a booking.
6.2. The customer is responsible for any damage caused to property or equipment during the booking period, beyond normal wear and tear.
6.3 Customers must inform of medical/dietary/relevant health conditions.
6.4 Booking confirms consent as per our consent form if not completed.
7. Force Majeure
7.1. The service provider is not responsible for any failure or delay in fulfilling a booking due to circumstances beyond their control (e.g., natural disasters, pandemics, government restrictions).
8. Liability
8.1. The service provider’s liability is limited to the amount paid by the customer for the booking.
8.2. The service provider is not responsible for any loss or damage (including personal injury) suffered during the booking, unless due to negligence on their part.
9. Data Protection
9.1. Personal data provided by the customer will be processed in accordance with the service provider’s privacy policy.
9.2. The customer agrees to receive communication related to their booking, unless otherwise specified.